Guild Wars 2 Status Updates
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- Created on 30 August 2012
- Written by GTL Admin
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This is the current status of the most important issues on the Guild Wars 2 live service.
Account security - Hackers are systematically scanning email addresses and passwords harvested from other games, web sites, and trojans to see if they match Guild Wars 2 accounts. NCsoft is taking a number of steps to protect our players from this, listed below, but need your help too. To protect your account, make sure you use a strong, unique password for Guild Wars 2 that you've never used anywhere else. If your password isn't strong and unique, change it right now. For the highest level of protection, also create a unique email address to use solely for Guild Wars 2.
Account Protection
The "password reset" feature is temporarily disabled. If you need to reset your password, contact our customer support team.
Email authentication is turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check.
It's been noticed that hackers who discover a working email address and password combination don't always immediately exploit the compromised account. Email has been sent to everyone whose account has been suspiciously logged into asking them to immediately change their email address and password.
Email will also be sent to all customers whose accounts have been unsuccessfully tested by hackers. It's strongly recommend that these customers create a new, unique email address for their account.
In-game mail has been left disabled for another half-day, because it's difficult for hackers to loot accounts when both in-game mail and the trading post are disabled. Keeping mail disabled this morning to prevent account looting gave them time to get email authentication turned on for all players, and gave players time to secure their accounts. In-game mail will be turned back on soon, so everyone is asked to quickly secure their accounts.
Email authentication - NCsoft started ramping up email authentication after last night's server update, and it's now enabled for 100% of players with verified email addresses. Email authentication provides a high level of security for everyone, and can provide an even higher level of security when combined with two-factor email authentication. Here's how you can set that up.
- Create a new unique Google or Yahoo email address solely for your Guild Wars 2 account.
- Verify that email address with Guild Wars 2 to turn on email authentication.
- Then follow the instructions at Google or Yahoo to enable two-factor authentication for all logins to your email address.
Parties, guilds, etc. - NCsoft is working to address problems with parties, guilds, and other social features, which cause symptoms such as party members not appearing on the map, party members not staying in the same overflow servers as they travel between maps, and guild invites and guild chat failing intermittently.
Overflow servers - During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. If you want to play with a friend, but you're not on the same overflow servers, you can form a party together, then right-click on your friend's portrait in the party list and click "join". Note that this functionality is sometimes intermittently unavailable due to the issues with parties and guilds noted above.
It's expected that the use of overflow servers to naturally subside as players spread out more through the world.
Botting - Yesterday 72-hour account suspensions were applied to 500 players who were running bots. Bots are continuing to detected and bannned. Soon the normal policy of applying permanent account bans to anyone who runs a bot will be ramped up.
Exploits - If you discover an exploit in the game, do not exploit it or publicize it, but instead notify NCSoft immediately at this new email address: exploits (at) arena (dot) net.
This morning there was a widely-publicized, newly-introduced exploit in which specific cultural weapons were selling for one-thousandth of their normal price. It was fixed with an emergency build this morning. The vast majority of players who became aware of the issue, responsibly reported it, and did not exploit it. However, a smaller group of players did significantly exploit it, each purchasing hundreds or thousands of these weapons. 3,000 accounts of players were permanently banned who substantially exploited it, and applied 72-hours bans to another 1,000 accounts of players who mildly exploited it.
In-game mail - In last night's software update the potential abuse of the in-game mail system that was identified yesterday was fixed. In-game mail is being kept turned off for another half-day while working to secure accounts against hackers, since in-game mail can be used to loot an account. And in-game mail has been kept turned off while responding to this morning's exploit. It's now ready to be re-enabled, and will do so this afternoon.
Trading Post - Yesterday the Trading Post was tested with a random 15% of players. This test helped to gather valuable data to fix important bottlenecks. This afternoon Trading Post will be tested with a random 25% of players, and then work to ramp up from there.
Tournament Rewards - NCSoft is working on fixing tournament chest rewards. Because this requires substantial testing, they do not have an estimated release timeframe to provide at this time.
Forums - The most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on the infrastructure and on the programming team, they have made the decision not to open the forums until the initial mass influx of players has calmed down a bit.
Next software updates - Non-disruptive changes are being made throughout the day. The next back-end server update will be publised tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while this update is performed.
Since the writing of this article the players who have been permanently banned have chance to reduce thier sentence. Chris Whiteside- Lead Producer ArenaNet posted on Reddit...
Today we banned a number of players for exploiting Guild Wars 2. We take our community and the integrity of the game very seriously, and want to be clear that intentionally exploiting the game is unacceptable. The players we banned were certainly intentionally and repeatedly exploiting a bug in the game. We intended to send a very clear message that exploiting the game in this way will not be tolerated, and we believe this message now has been well understood.
We also believe and respect that people make mistakes. This is in fact the first example of a widespread exploit in the game. With this in mind, we are offering the members of our community who exploited the game a second chance to repair the damage that has been done.
Thus, just this once, we will offer to convert permanent bans to 72-hour suspensions. Should those involved want to accept this offer of reinstatement, contact us on our support website--support.guildwars2.com—and submit a ticket through the "Ask a Question" tab. Please use the subject heading of "Karma Weapons Exploit Appeal", then confirm in the body of your ticket that you will delete any items/currency that you gained from the exploit. You should submit only one ticket. Once you have done so, we will lower your ban to 72 hours, and following your re-activation we will check your account to make sure that you have honored your commitment. If that commitment is not honored, we will re-terminate the account.
This is a first and final warning. Moving forward, please make sure you that when you see an exploitable part of the game, you report it and do not attempt to benefit from it.
We look forward to seeing you in game,
Yours Sincerely,
Chris Whiteside- Lead Producer ArenaNet
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